Service Designer

1. Company Description

Our client is strengthening its service and product design capabilities to deliver coherent, user-centered digital experiences aligned with strategic objectives and high service quality standards.

2. Job Description

As a Service Designer, you design and orchestrate end-to-end service and product experiences — from user research through to solution validation.

You ensure experiences are intuitive, consistent, and aligned with business goals, while maintaining strong quality standards across all touchpoints. You will work closely with clients, project teams, and development teams to co-create, test, and continuously improve solutions.

3. Key Responsibilities

• Understand user needs and client expectations through qualitative and quantitative research
• Design and model end-to-end user and service journeys (personas, customer journeys, service blueprints)
• Co-create solutions through wireframes, prototypes, workshops, and user testing
• Ensure UX consistency, accessibility compliance, and best-practice adoption across all touchpoints
• Support continuous evaluation through testing, KPIs, and insights, while complying with information security policies

4. Profile & Competencies

Must-Have

• Strong experience in service design and end-to-end journey design (research → validation)
• Proven skills in needs analysis, requirements definition, and stakeholder alignment
• Experience translating research and data insights into actionable design solutions
• Strong collaboration skills in IT delivery environments (Agile methodologies)
• Excellent workshop facilitation skills with clients and multidisciplinary teams

Nice-to-Have

• Experience as a Front-End Analyst or similar role bridging UX and delivery teams
• Strong UX/UI and interface design capabilities (wireframing, prototyping, testing)
• Experience working with accessibility standards and UX governance
• Experience in continuous improvement using KPIs and solution performance analysis

Languages

• Dutch: Native
• English: Professional working proficiency
• French: Professional working proficiency

5. Offer

• Expert-level role with strong impact on service and product experience design
• Work on end-to-end journeys with a strong focus on quality, consistency, and usability
• Collaboration with clients, stakeholders, and development teams in Agile environments
• Opportunity to shape user-centered solutions through research, co-creation, and validation

6. Call To Action

Ready to design end-to-end service experiences that combine user value, strategic alignment, and high-quality execution?

Apply now and help deliver intuitive, coherent services from research to validation.